How we can support you

We are excited to announce that we are enhancing our support offering to better serve our customers. We understand that navigating between different web pages and windows can be frustrating, so we have made the decision to bring our support and live chat directly into our app.

This means that you no longer have to leave our products to seek support or chat with our team. Our support options are now easily accessible and integrated into your day to day workflow, making it more convenient for you to get the help you need.

Our in-app support feature allows you to easily reach out to our customer success team with just one click. One of our team members will respond to your inquiry as soon as possible, ensuring that you receive timely and efficient support.

Our live chat functionality is now at the core of our support offering. This means that you can chat with our team in real-time, making it easier to get quick answers to your questions or resolve any issues you may be experiencing.

We have also integrated our knowledge base directly into our app. This means that you can easily access helpful articles and resources without having to leave the app. Our knowledge base is constantly updated with new information and solutions to common problems, so you can find the answers you need quickly and easily.

We understand that sometimes it's easier to explain an issue over the phone or by showing it in real-time. That's why we have added messenger calling and screensharing capabilities to our support offering. This allows our team to better understand and troubleshoot your issue, providing you with a more personalized and effective support experience.

To help you navigate our products more easily, we have added product tours that can be shared with you directly. These tours will guide you through the different features and functionalities, making it easier for you to use and get the most out of our product.

We are constantly looking for ways to improve our support offering and provide proactive assistance to our customers. With our enhanced tracking capabilities, we can better understand your needs and anticipate any potential issues, allowing us to provide you with even better support.

Your feedback is important to us and helps us consistently improve our support offering. That's why we have added the option for you to rate our support and articles. This allows us to gather valuable insights and make necessary improvements to ensure that we are providing the best support possible.

We are committed to providing our customers with the best support experience possible. With our enhanced support offering, we are confident that we can better serve your needs and help you get the most out of our product. Thank you for choosing us as your partner and we look forward to continuing to support you.