Finity

Learn how our support process works and what to expect at each stage — from opening the messenger to resolution.

How to raise a support ticket

How to access and use the live chat in-app support

How to access the in-app support chat

How to access our knowledge base, finding articles and rating them.

How to access our Knowledge Base

An overview of everything available to you through Finity's in-app support — from our AI assistant Fin to live chat, screensharing, and our knowledge base.

How we can support you

How to access our release notes, those new and old.

How to access Release Notes in Finity products

An overview of our priority framework — what each level means, how quickly you can expect a response, and what happens once your ticket is escalated.

How we prioritise your support requests

Marlon Arabes

New to Finity? Start here — learn how to set up your account and get up and running quickly.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.